Frequently Asked Questions
If your question is not answered below, don’t hesitate to send us a message.
Gift Cards purchased on our website can be used only for webshop orders and are valid for 1 year. In our bottle shop Craft Wine, Frans Halsstraat 35 in Amsterdam, we also offer Gift Cards, to be used only for purchase in the store itself. For any special wishes or package- and message requests feel free to contact us.
We will be glad to help.
Same Day Delivery applies only for Amsterdam, to the zip codes:
1000** – 1009**
1011** – 1022**
1024** – 1025**
1030** – 1034**
1041** – 1043**
1051** – 1083**
1086** – 1087**
1090** – 1099**
Orders placed before 17:00 from Tuesday to Saturday can be delivered on the same day.
The maximum order quantity for this service is 12 bottles of 0.75L each.
The price is €7.00.
Orders received after 17:00 will be dispatched on the next working day.
NL flat rate shipping 7,00 euro
NL free shipping from 75,00 euro
BE and DE flat rate shipping 9,50 euro
BE and DE free shipping from 75,00 euro
AT, FR, DK, LU flat rate shipping 15,00 euro
AT, FR, DK, LU free shipping from 150,00 euro
IT, PT, ES, SK, CZ flat rate shipping 17,50
IT, PT, ES, SK, CZ free shipping from 175,00
FI, HU, IE, PL, SI, SE flat rate shipping 20,00
FI, HU, IE, PL, SI, SE free shipping from 200,00
NO flat rate shipping 25,00
NO free shipping from 250,00
BG, EE, GR, LT, LV, RO flat rate shipping 27,50
BG, EE, GR, LT, LV, RO free shipping from 275,00
If your destination is not on the list, contact us via email and we will find the best possible option for your sending.
If you live in a country where your government may require additional taxes or duty to be paid for receiving alcohol (such as Sweden, as example), you the customer are responsible for deciding to declare this. By purchasing wines from Craft Wine, you accept full responsibility in deciding whether to declare & pay additional taxes for your wines and accept Craft Wine will not incur any such charges, should they arise.
Credit card, Visa and Master
Direct bank transfer
For orders placed via the website before 13 hrs, the standard delivery in NL, B and GER is within two (2) working days (not on Sundays and Holidays). We will however do our upmost best to deliver as quickly as possible. Speed delivery is an option, please contact us to agree on the possibilities, extra costs could be charged in some cases.
Data that you provide to us via our website will be treated confidentially. The data that you provide to us upon registration is recorded in our customer base. If you place orders via the site, we register these orders by name. Your data will not be made available to third parties, unless this is necessary to process your order. Third parties engaged by us are obliged to respect the confidentiality of your data.
All transfer between your computer and our server are SSL encrypted.
Your data are used for the following service:
a. When you place an order, we need your name, e-mail address, delivery address and telephone number to process your order. Go Good uses this information for the execution of your order and, if necessary, to contact you.
- With your permission we use your data to inform you about news, developments and special offers and promotions from Go Good. Storing your data has the advantage for you as a customer that, for example, we can make offers to you right away, based on your own preference as shown by your previous purchase data.
If you have questions about privacy, want data removed or if you want insight into the data that we register about you, you can send an email.
After ordering you will receive confirmation of your order. Go Good takes care of careful packaging. As soon as the package is delivered at PostNL Flespakket you will receive the track&trace code in order to follow your sending.
You will automatically receive the invoice through our webshop. For any special requirements on your invoice please contact us via email and we will add the necessary information.